Question 1

What is a QR code loyalty system?

Accepted Answer

A QR code loyalty system lets customers earn rewards by scanning a unique code at your cafe instead of using physical loyalty cards or apps. Customers simply scan the code with their phone camera, enter their details once, and automatically earn points with each visit. It's contactless, paperless, and works on any smartphone.

Question 2

Do customers need to download an app?

Accepted Answer

No! Customers don't need to download anything. QR codes work with any smartphone camera. They just scan, enter their phone number and name once, and they're enrolled in your loyalty program. This removes the biggest barrier to customer participation.

Question 3

How quickly can I get started?

Accepted Answer

Setup takes under 30 minutes. Create your account, customize your branding and reward rules, print your QR code, and you're live. We provide the QR code as a printable PDF and digital files for social media.

Question 4

What if my customers are not tech-savvy?

Accepted Answer

QR codes work exactly like taking a photo - just point and tap. No apps, no downloads, no learning curve. Many cafes find their older customers actually prefer QR codes over remembering to bring cards.

Question 5

How do customers know when they've earned a reward?

Accepted Answer

Customers receive an automatic SMS when they earn a reward (like after their 10th visit). They can also check their progress anytime by scanning the QR code or visiting the customer portal. The system shows their current visit count and what reward they'll earn next.

Question 6

What SMS messages do customers receive?

Accepted Answer

Customers receive: 1) Welcome message on first visit, 2) Reward earned notification when they hit your visit threshold, 3) Google Review requests at milestone visits (Business/Enterprise plans), and 4) Optional retention campaigns (customers can opt out anytime). All SMS respects customer privacy preferences — only customers who opt in receive messages.

Question 7

What analytics and reports do I get?

Accepted Answer

You get detailed insights including: total customers with plan usage percentage, daily visit comparisons, rewards claimed, active customers (last 30 days), visit trend graphs with date range selectors, customer segments (new, active, loyal, VIP), peak hours analysis, and customer retention metrics. All data updates in real-time via live subscriptions — no page refresh needed.

Question 8

Does this help me get more Google Reviews?

Accepted Answer

Yes! Business and Enterprise plans include automated Google Review requests. Customers receive an SMS at configurable visit milestones (default: 3rd, 5th, and 10th visit) or after reward redemption. The system includes follow-up reminders after 15 days, auto-exclusion after 2 unanswered attempts, a 120-day cooldown for negative reviewers, and optional Sunday exclusion. Fully Google-compliant — no incentivised reviews or review gating.

Question 9

Can customers check their loyalty status in different ways?

Accepted Answer

Yes! Customers have multiple options: QR code scanning (fastest), a full web customer portal with OTP authentication where they can view visit history across multiple cafes, download their data (JSON/CSV export), manage privacy preferences, and request data deletion. SMS status checks are also available (rate limited to prevent abuse). This flexibility accommodates different customer preferences.

Question 10

Can I customize the rewards and branding?

Accepted Answer

Absolutely! You control: number of visits required for rewards, reward description (free coffee, 10% off, etc.), your cafe colors and logo, SMS message templates, and QR code design. Everything is branded for your business.

Question 11

Can I control how customer check-ins are verified?

Accepted Answer

Yes! You can choose between two verification modes. 'Open Check-ins' (default) approves visits instantly — great for high-traffic cafes. 'Staff Confirmed' mode creates visits as pending until a staff member approves them from a real-time queue with live notifications. In staff-confirmed mode, SMS notifications are only sent after approval, and pending visits are auto-declined after 7 days. You can switch modes anytime in your cafe settings.

Question 12

How much does My Cafe Loyalty cost?

Accepted Answer

We offer a free plan with up to 30 customers (no credit card required), then paid plans from $49/month. We offer 4 paid tiers: Starter ($49), Professional ($89), Business ($169), and Enterprise ($350). Each tier includes different customer limits and features. SMS credits are prepaid separately at from $0.10 per message.

Question 13

How do SMS credits work?

Accepted Answer

Professional, Business, and Enterprise plans include monthly SMS credits (150, 400, and 1,000 respectively). If you need more, you can purchase additional credits in bundles (50, 100, 250, 500) at from $0.10 per SMS for Australian networks. All credits — both included and purchased — roll over month-to-month and never expire.

Question 14

What happens when I reach the free plan limit?

Accepted Answer

Once you reach 30 customers on the free plan, all check-ins are paused until you upgrade to a paid plan. Your customer data is preserved for 30 days if you decide to return. The free plan gives you unlimited time to test the platform with your first 30 customers. No credit card is required to get started.

Question 15

What are the customer limits for each plan?

Accepted Answer

Starter allows up to 150 customers, Professional supports 300 customers, Business handles 600 customers, and Enterprise offers unlimited customers. These limits refer to your total customer database. You can upgrade anytime as your business grows.

Question 16

How do you prevent fraud and abuse?

Accepted Answer

Multiple security measures protect your rewards: rate limiting (1 check-in per customer per cafe per 12 hours), staff confirmation required for all redemptions through the dashboard, and privacy-compliant fraud scoring with anonymised IP hashing. Staff simply search for the customer, click 'Redeem Reward', and confirm — taking just seconds while maintaining security.

Question 17

How easy is staff management and training?

Accepted Answer

Extremely simple! Staff search for customers in the redemptions tab and click to confirm reward redemptions - no codes or complex training required. The dashboard is intuitive with customer lookup, visit history, and simple fraud prevention. Most staff learn it in under 5 minutes.

Question 18

Can I run this alongside my current loyalty system?

Accepted Answer

Yes! Many cafes run digital loyalty alongside physical loyalty cards during a transition period. You can gradually phase out physical cards as customers adopt the QR system. We provide guidance for smooth transitions.

Question 19

Do you integrate with POS systems?

Accepted Answer

Currently, our system operates independently of POS systems for maximum compatibility. Customers scan the QR code, staff verify rewards through the simple dashboard redemption system. Future POS integrations are planned for major Australian systems.

Question 20

Do you specifically support Australian cafes and compliance?

Accepted Answer

Absolutely! We're built for the Australian market with: AUD pricing (no currency conversion), proper Australian phone number formatting, local business hours and timezone support, and full compliance with Australian Privacy Principles (APP) including comprehensive data protection and customer privacy rights.

Question 21

Why should I switch from physical loyalty cards to digital loyalty?

Accepted Answer

Digital loyalty eliminates lost cards, reduces waste, provides customer analytics, enables targeted marketing, automates reward notifications, and increases customer data collection. Plus, it looks more professional and modern to customers.

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