Question 1

What is a QR code loyalty system?

Accepted Answer

A QR code loyalty system lets customers earn rewards by scanning a unique code at your cafe instead of using physical loyalty cards or apps. Customers simply scan the code with their phone camera, enter their details once, and automatically earn points with each visit. It's contactless, paperless, and works on any smartphone.

Question 2

Do customers need to download an app?

Accepted Answer

No! Customers don't need to download anything. QR codes work with any smartphone camera. They just scan, enter their phone number and name once, and they're enrolled in your loyalty program. This removes the biggest barrier to customer participation.

Question 3

How quickly can I get started?

Accepted Answer

Setup takes under 30 minutes. Create your account, customize your branding and reward rules, print your QR code, and you're live. We provide the QR code as a printable PDF and digital files for social media.

Question 4

What if my customers are not tech-savvy?

Accepted Answer

QR codes work exactly like taking a photo - just point and tap. No apps, no downloads, no learning curve. Many cafes find their older customers actually prefer QR codes over remembering to bring cards.

Question 5

How do customers know when they've earned a reward?

Accepted Answer

Customers receive an automatic SMS when they earn a reward (like after their 10th visit). They can also check their progress anytime by scanning the QR code or visiting the customer portal. The system shows their current visit count and what reward they'll earn next.

Question 6

What SMS messages do customers receive?

Accepted Answer

Customers receive: 1) Welcome message on first visit, 2) Reward earned notification (e.g., 'Congratulations! You've earned a free coffee'), 3) Optional promotional messages (they can opt out). All messages are professional and branded for your cafe.

Question 7

What analytics and reports do I get?

Accepted Answer

You get detailed insights including: customer visit frequency, most loyal customers, reward redemption rates, growth trends, busy periods, and customer retention metrics. Perfect for understanding your customer behavior and making business decisions.

Question 8

Does this help me get more Google Reviews?

Accepted Answer

Yes! Business and Enterprise plans include automated Google Review requests. At customizable visit milestones or reward redemption, customers receive an SMS inviting them to leave a review. This systematic approach helps cafes generate dramatically more reviews compared to manual requests.

Question 9

Can customers check their loyalty status in different ways?

Accepted Answer

Yes! Customers have multiple options: QR code scanning (fastest), full web customer portal where they can manage their data and privacy preferences, or SMS status checks (rate limited to prevent abuse). This flexibility accommodates different customer preferences.

Question 10

Can I customize the rewards and branding?

Accepted Answer

Absolutely! You control: number of visits required for rewards, reward description (free coffee, 10% off, etc.), your cafe colors and logo, SMS message templates, and QR code design. Everything is branded for your business.

Question 11

How much does My Cafe Loyalty cost?

Accepted Answer

Plans start from $49/month with a 14-day free trial (no credit card required). We offer 4 tiers: Starter ($49), Professional ($89), Business ($169), and Enterprise ($350). Each tier includes different customer limits and features. SMS credits are prepaid separately at $0.112 per message.

Question 12

How do SMS credits work?

Accepted Answer

SMS credits are prepaid and purchased separately from your subscription. You buy credits in bundles (500, 1000, 2500, 5000) at $0.112 per SMS for Australian networks. Credits never expire and roll over month-to-month. This pay-as-you-go model means you only pay for what you use.

Question 13

What happens after my 14-day free trial?

Accepted Answer

After your trial ends on day 15, you'll need to select a paid plan to continue using the platform. Your customer data is preserved for 30 days if you decide to return. The trial gives you full access to all features so you can test everything before committing. No credit card is required to start the trial.

Question 14

What are the customer limits for each plan?

Accepted Answer

Starter allows up to 150 customers, Professional supports 300 customers, Business handles 600 customers, and Enterprise offers unlimited customers. These limits refer to your total customer database. You can upgrade anytime as your business grows.

Question 15

How do you prevent fraud and abuse?

Accepted Answer

Multiple security measures protect your rewards: rate limiting (1 check-in per hour per customer), staff confirmation required for all redemptions through the dashboard, and advanced fraud detection algorithms. Staff simply search for the customer, click 'Redeem Reward', and confirm - taking just seconds while maintaining security.

Question 16

How easy is staff management and training?

Accepted Answer

Extremely simple! Staff search for customers in the redemptions tab and click to confirm reward redemptions - no codes or complex training required. The dashboard is intuitive with customer lookup, visit history, and simple fraud prevention. Most staff learn it in under 5 minutes.

Question 17

Can I run this alongside my current loyalty system?

Accepted Answer

Yes! Many cafes run digital loyalty alongside physical loyalty cards during a transition period. You can gradually phase out physical cards as customers adopt the QR system. We provide guidance for smooth transitions.

Question 18

Do you integrate with POS systems?

Accepted Answer

Currently, our system operates independently of POS systems for maximum compatibility. Customers scan the QR code, staff verify rewards through the simple dashboard redemption system. Future POS integrations are planned for major Australian systems.

Question 19

Do you specifically support Australian cafes and compliance?

Accepted Answer

Absolutely! We're built for the Australian market with: AUD pricing (no currency conversion), proper Australian phone number formatting, local business hours and timezone support, and full compliance with Australian Privacy Principles (APP) including comprehensive data protection and customer privacy rights.

Question 20

Why should I switch from physical loyalty cards to digital loyalty?

Accepted Answer

Digital loyalty eliminates lost cards, reduces waste, provides customer analytics, enables targeted marketing, automates reward notifications, and increases customer data collection. Plus, it looks more professional and modern to customers.

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